FAQ

How we price our books

Books on the site are priced in US Dollars.
We charge additional WA taxes for Washington State delivery.



How much is delivery?

We are using USPS delivery on all direct orders, regardless of size, value or destination. The shipping price is calculated based on the weight and size of the order with additional $2.27 S&H fee.

Can you offer a specific day for when delivery will be made?
Sadly not, the majority of deliveries are handled by domestic postal services, and we cannot offer a definitive time or date for when deliveries will be made.

Are items dispatched together, or in separate packages?
We find it more efficient to dispatch items separately. As we receive items from a number of different suppliers, who will invariably deliver items at different times of the day, and sometime, on different days entirely, we dispatch items as soon as they arrive, as opposed to delaying an order whilst we wait for an order to arrive in it's entirety.

Can you provide tracking numbers for packages?
The majority of orders will not be trackable once they have been dispatched to customers. However, high value books will be dispatched through DHL, UPS or Interlink, and these can be tracked.

When will my order arrive?

Dispatch times may vary for each item even if they are ordered at the same time. It really depends on the book -- you can see the relevant info on its page. You'll get a jolly email when your item has been dispatched so you can start making room on your shelves for your new books!

Customers in Argentina, Canada and South Africa: Please be aware that we are currently experiencing problems with deliveries into these countries. Unfortunately, due to issues outside of our control, postal services are currently being impacted and deliveries will take longer than usual. We have confidence that deliveries will still reach our customers but cannot guarantee how long this will take.

 

Can I cancel and return my order?

Sure, you can cancel your order within 30 days of receiving it by completing our online cancellation form. Once you've cancelled the order, you must send the parcel back to us within 14 days. Once we get it, you'll be refunded the price of the item(s) within 14 days. You'll be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.
It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. We'll refund the same means of payment as you used to make your purchase.

The price of my pre-ordered book has dropped, can I receive a refund for the difference?
Sadly we are unable to offer retrospective refunds once an order has been placed and the sale price agreed between ourselves and the customer. However, pre-orders can be cancelled as long as they have not yet been dispatched to customers.

Which payment options are available to me?
We accept payments made with the following credit cards: VISA, MasterCard, AMEX, VISA Debit, VISA Delta, Maestro, Electron, SOLO. We are also delighted to be able to accept PayPal. We also accept orders paid by US check or US money order, but shipping time starts after we receive the payment and the bank  cash it. We cannot accept orders paid for by proforma invoices.

We accepting US paper checks payments (no electronic checks). The Check writer’s full name, complete address and phone number must be already printed on the check or written. Numeric check amount and the amount written out are the same, and they match the purchase amount. The order will be dispatched after we receive the payment and the bank clear deposited check (usually it takes about two business days).

We accepting US money order. The order will be dispatched after we receive the payment.

Can I place my order across the telephone?
We can only process orders placed through the website. This policy ensures that we can accept your orders quickly and that your details are kept secure throughout the ordering process.

Australian Customers
Please note, orders placed over AUD $1000 may be subject to GST (Goods and Service Tax) and customs clearance fees, if the order is consolidated into one shipment.

For more information, please visit the Australian Government Website below:

http://www.australia.gov.au/information-and-services/business-and-industry/trade-import-and-export

GST is calculated as follows:

(AUD $ Value of Goods + International Freight +Insurance + Duty) @ 10%

Security Fee is approximately $10

Also, effective from the 1st July 2009, the Formal Declaration Fee (formally known as the formal entry fee) imposed by the Australian Customs Service will be added to the bill - $55.20.

A typical order of $1000 may end up costing an additional $250 once cleared through customs.

Telephone Number
A valid daytime contact telephone number is required if we upgrade the delivery of your items to a courier service. This is typically for orders of a high value. The upgrade is free of charge, and the telephone number will not be used for any other purpose other than to be given to the delivery driver.

No gift tokens
Sadly we cannot yet offer gift vouchers or certificates. We hope to be able to offer these in the future, and will make these available to customers as soon as possible.

Cover design images
I'm afraid that the images on our website are intended as a guide only. As a depository we do not keep our stock on site, they are sourced from various suppliers. The images are supplied by the publishers who can have various cover designs for one ISBN so we will not know what design we will receive until it is delivered.

Search and finding a book

We've spent quite a bit of time on our search engine and really hope it will help you search for, refine, and find the title you want. We've also added the ability to browse to categories and then search within them as we recognised that although you're a Food & Drink fan, for example, you might want to see just forthcoming vegetarian titles today.

The website provides several ways for you to find the item you need. Apart from the main search option, which you can find at the top centre of the screen, you can also browse through our subject catalogue, which provides a convenient way to find books of interest even if you do not know the title or author or select one of the top-selling products in each category. On each category page there is a tab at the top in order for you to view all the books in that category and its sub categories these will be large numbers so we've sorted them by bestselling but give you the tools to change this as you wish.

Additionally, we have an advanced search feature which allows you to refine your search in a number of different ways. You can access it by clicking on the 'Advanced Search' button next to the 'Search' one and search by Title, Author, Publisher and ISBN in any combination.

When you find a book that you are interested in, you can either add it to your basket if you want to order it right away or add it to your wishlists if you want to come back to it later. This will allow you to look again at the book whenever you review your wishlists.

The ISBN (International Standard Book Number) is unique to each book, and the edition of that book. The ISBN has traditionally been made up of 10 numbers -- inputting a number in this format should return just one result.

Please keep in mind that new editions of a title will have new ISBNs, so checking on the author or title is also often worthwhile. The ISBN has changed to a 13 digit number in order to accommodate the number of titles being published, so don't be surprised if you start seeing numbers beginning with 978.

Availability of goods you order
If The Book Depository has insufficient stock to deliver the goods ordered by you, or cannot obtain the stock from our suppliers, we will notify you as soon as possible and any sum debited by The Book Depository from your payment method will be credited to your account and The Book Depository will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. The Book Depository will not be obliged to offer any additional compensation or to supply the goods in this situation. Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price may take a few hours. Please note that the price the goods are offered for are as displayed in your online basket, but that is subject to the rest of these terms.

Multi-buy offers
Promotions apply to listed titles only, which are subject to change and availability. If you choose to purchase a product from a multi-buy offer, but do not purchase enough products to qualify for the special discount, the product will be charged at the normal price. Please note that on 3 for 2 promotions (and other multi-buy offers), the lowest priced title will always be the 'free' item.

Delivery of goods to you
The Book Depository will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give The Book Depository at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of dispatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies. You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.

Complaints
The Book Depository operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the Customer Service department at the following address: Customer Service Manager, The Book Depository Limited, Gateway 12 Business Park, Davy Way, Gloucester, Gloucestershire.

Hyperlinks
Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of The Book Depository.

Copyright notice
All design, text, graphics and the selection or arrangement thereof are the copyright of The Book Depository, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with The Book Depository, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of The Book Depository is strictly prohibited.

Trade marks
The Book Depository and The Book Depository logo are registered trademarks belonging to The Book Depository Limited. All other trademarks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by The Book Depository in respect of the use of its or any such other trademarks, product names, titles or logos and such use may constitute an infringement of the holder's rights.